Privacy Policy

Famäh by Jour'dan ("we," "us," or "our") operates the website www.famahbjourdan.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or make a purchase. By using the Site, you agree to the practices described in this policy.

We collect information you provide directly to us, including:

• Order information — name, email address, shipping address, and payment details when you place an order.
• Account information — email address and name if you create an account or log in.
• Communications — messages you send us via email or the contact form.
• Community gallery submissions — photos and Instagram handles you submit to be featured on our Community page.

We also automatically collect certain technical information when you visit the Site, such as your IP address, browser type, pages visited, and referring URLs. This is used solely for analytics and to improve site performance.

We use the information we collect to:

• Process and fulfill your orders, including sending order confirmations and shipping updates.
• Respond to your questions and customer service requests.
• Display approved community gallery photos on the Site.
• Improve and maintain the Site and our services.
• Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

All payment transactions are processed through Stripe, a third-party payment processor. We do not store full credit card numbers or sensitive payment details on our servers. Stripe's use of your information is governed by their own Privacy Policy.

We use cookies and similar tracking technologies to maintain your session, remember your cart, and analyze Site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Site may not function properly without cookies.

If you submit a photo for our Community gallery, you grant Famäh by Jour'dan a non-exclusive, royalty-free license to display that photo on the Site and our social media channels. You may request removal of your photo at any time by contacting us at [email protected].

We retain your order information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your personal data at any time by contacting us.

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Opt out of marketing communications at any time.

To exercise any of these rights, please contact us at [email protected].

The Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions about this Privacy Policy, please contact us at [email protected].